address: Spyrou Kyprianou, Yeroskipou
mail: sportcenter@visitpafos.org.cy
phone: +357 26811500

Opening Hours

Monday-Sunday
8:00-20:00
December – January
Closed
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Terms & Conditions

Your use of this website is subject to the terms and conditions outlined and referenced below and by using the website, you are agreeing to all of the terms and conditions. We may modify these Terms and Conditions from time to time so please check back often. If you do not agree to these Terms and Conditions or any revision, you must immediately stop using the website.

We reserve the right to withdraw or amend the website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire website. We reserve the right to suspend, restrict or terminate your access to this website at any time without notice.

COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS

All text, graphics, logos, button icons, images, audio clips, videos, software, downloads, and any other content present on this website are the property of Geroskipou Municipality or our affiliated entities and are subject to Cyprus and international copyright laws. The trademarks or trade dress of Geroskipou Municipality and our affiliates may not be used without our written permission. Items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Geroskipou Municipality products, services, and programs, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (i.e., printing an order confirmation page or other purposes related to ordering or shopping of merchandise). Without the explicit written permission of Geroskipou Municipality, any other use of content found on this website (including linking and framing) is strictly prohibited.

 

3) Complaints Policy

Introduction:

The company is dedicated to providing excellent customer service and maintaining a healthy customer relationship at all levels from CEO down. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.

As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.

 

Summary:

We want to resolve your complaints as soon as possible. Please call our customer service and we’ll do our best to resolve any problems you may be having with our service, as soon as possible.

 

Our Responsibilities:

 

  • To provide an efficient, fair and structured mechanism for handling complaints.
  • To provide our customers with access to the complaints handling process, including those customers with disabilities and special needs.
  • To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
  • Quarterly to review our complaints so that we can improve our standard of customer service.

 

 

 

Handling Your Complaint:

 

  • Upon receiving a complaint, we will acknowledge your matter via telephone or in writing (email) within 2 business days.
  • We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolving.
  • Our aim is to resolve complaints in a timely manner, and we will generally resolve a matter within 30 calendar days.
  • Complex complaints may take longer than 30 calendar days to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution.
  • We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.
  • Making a complaint should normally be free. If we think your complaint requires a charge, we will not impose one without discussion with you. If your complaint is upheld in your favor, and we have charged you complaint handling fees, we will refund you the full amount of the fees charged within 30 days.

 

Step One:

If you have a complaint regarding any aspect of your account or dealings with Geroskipou Municipality, we urge you to telephone our Customer Service at first instance. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us.

You will be charged at a local rate. If you prefer to put your complaint in writing, we will respond to your letter and will confirm any details in writing if you request us to do so.

If you like, you can appoint an authorized representative or an advocate to interact with us on your behalf. Please see our website for a procedure and form to appoint an authorized representative or advocate. When you discuss your complaint with us, we can assist you to clarify and formulate the complaint.

You can also make a complaint by using any of the other contact methods on our website, or please ask us if there is any other method you would like to use to send a complaint to us.

 

Step Two:

Complaints made to Geroskipou Municipality are overseen by our customer service management. After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process may take 15 business days or longer (in which case we will update you with the reason for the delay and the expected timeframe).

If you are not satisfied with the response tendered to you, you may ask Customer Service Management to forward your complaint to senior management directly. If so, we will try to make a senior management representative available to address the complaint as soon as possible (depending on availability).

Step Three:

When your complaint is resolved, we will confirm this with you within 10 business days.

If your complaint is not resolved to your satisfaction by us, and depending on the nature of your complaint, you may refer your complaint to an outside body.